Welcome to Mental Health Association of Alameda County

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Coronavirus Response


Dear Community Members:

The Mental Health Association of Alameda County is continuing to support our community during these challenging times.  Although our offices are physically closed, our employees are working from home and we remain committed to supporting families through the Coronavirus (Covid-19) pandemic.  

Here are the ways we can support you.

Family/Caregiver Advocacy Specialist

Beverly Bergman provides support and helps families problem solve.  For Example, John George Psychiatric Hospital has instituted a no visitor policy, but Beverly will link concerned family members with hospital staff who may have information about your loved one.

Beverly is available Mon-Thu from 11:30 am to 7:30 pm and Fri from 9 am – 5pm.  You may contact her by phone/ text (510) 393-9275 or email at Beverly@mhaac.org

MHAAC/ACBH Family Partnership Program

If your child receives services at one of Alameda County's Behavioral Health clinics and you want additional support, please speak to your provider about a referral to the Family Partnership Program.

Family Partners are available Mon - Fri from 9 am - 5 pm.  Please contact Allison Massey, Program Director with any questions about the program (510) 383-5129

Warm Line (888) 896-3372

Staffed by the Family Education and Resource Center, FERC’s Family Advocates provide support and information on community resources to family members and/or caregivers.

The Warm Line is available Mon – Fri from 9 am – 5 pm.  If you would like to speak to a Family Advocate, please call and leave a brief message.  The line is checked multiple times per day.  An Advocate will return your call – typically the same day.

African American Family Outreach Support Group

Before the Shelter in Place Order, the African American Family Support Group met in-person at the MHAAC main office.  The support group now meets via conference call on the 4th Tuesday of every month (except December) from 5:30 pm - 7:30 pm.  The call-in number is (425) 436-6325 and the access code is 388582#

Grievance Line (800) 779-0787

Consumer Assistance staff are available to support clients/ family members file grievances and/or appeals regarding the services provided by Alameda County Behavioral Health.

Grievances/ Appeals may be initiated by calling the Grievance Line Mon – Fri from 9 am – 5 pm or by mail to:

Alameda County Behavioral Health (ACBH)

Attn: Consumer Assistance

2000 Embarcadero Cove, Suite 400

Oakland, CA  94606

Also please note our Patients Rights’ Advocates  (800) 734-2504 continue to represent patients at hearings in facilities in Alameda, San Mateo and Marin counties.  We owe them a debt of gratitude for continuing their work in the field.

Please stay well.  And please don’t hesitate to reach out if you need anything.

Kathy Davies

Executive Director



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