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If you or a loved one is experiencing a mental health crisis, you can get immediate help through the resources below. You can also see the Warmline Directory to access a peer-run hotline that offers callers emotional support and is staffed by volunteers who are in recovery themselves.

911 Emergency

24/7

Call 911 or go to your nearest hospital. If you call 911, ask for a mobile crisis team, a mobile evaluation team or a CATT team. If those services are unavailable, ask for a CIT (Crisis Intervention Trained) officer. CIT officers have had specific training in how to handle a mental health crisis.

Mobile Crisis Team (MCT)

Monday through Friday, 10am to 8pm, (510) 891-5600

This team operates with two licensed clinicians who respond to mental health crisis calls from the general community, providers, as well as 911 mental health crisis calls.

Mobile Evaluation Team (MET)
Monday through Thursday, 8am to 3pm, (510) 891-5600

This team pairs an Oakland police officer with a licensed clinician in an unmarked police vehicle. They focus on 911 generated mental health crisis calls within Oakland.

Community Assessment & Transport Team (CATT). 
7 days a week, 7am to 11pm, Call 911

This team pairs an Emergency Medical Technician (EMT) with a licensed clinician.

Berkeley & Alameda Mobile Crisis Team
Sunday, Monday, Wednesday, Thursday, and Friday, 11:30am to 10pm, (510) 981-5900. This Mobile Crisis Team does not operate on Tuesdays and Saturdays.

Berkeley and Albany residents may call this service.

MH First Oakland
Friday & Saturday, 8pm to 8am, (510) 999-9641

MH First Oakland is a new model for non-police response to mental health crisis. The goal of MH First is to respond to mental health crises including, but not limited to, psychiatric emergencies, substance use support, and domestic violence situations that require victim extraction.

Geriatric Assessment & Response Team  
Monday through Friday, 8:30am to 5pm, (510) 891-5600

Serves age 60 and in crisis; relatives can call for advice.

Amber House
24/7, (510) 379-4179

Crisis Stabilization Unit: Oakland (Medi-Cal-Medicare insured) for ages 18 and over.

John George Psychiatric Hospital
24/7, (510) 346-7500, located in San Leandro

Has crisis telephone and walk-in services. Also takes people under the influence of substances causing psychiatric symptoms.

ACCESS
(800) 491-9099

ACCESS stands for Acute Crisis Care and Evaluation for System-Wide Services. Serves as the entry point to mental health and substance abuse services for Alameda County residents who are Medi-Cal eligible. May request an In-Home Outreach Team referral for a loved one. Can also refer to urgent medication clinics.

Kaiser Members in Crisis
Monday through Friday, 7pm to 7am, Saturday & Sunday all day, (800) 900-3277

During regular business hours call your local Kaiser facility.

Crisis Support Services, Oakland
24/7, (800) 309-2131

A 24-hour crisis line.

California Peer Run Warmline
24/7, (855) 845-7415, Press 1

Mental Health San Francisco is open to all California residents.

Mental Health Association of Alameda County / Family Education & Resource Center Warmline
Monday through Friday, 9am to 6pm, (888) 896-3372

Provides support and referrals to family members/caregivers who have loved ones with mental health conditions.

Mental Health Association of Alameda County Family Caregiver Advocate
Monday through Thursday, 11:30am to 7:30pm
Friday, 9am to 5pm, (510) 393-9275

Family Paths Parenting Stress Line
24/7, (800) 829-3777

Confidential counseling, information and referrals.

Marin County Mobile Crisis Response Team
Monday through Friday, 8am to 9pm, Saturday 1pm to 9pm, (415) 472-6392

San Mateo County Mobile Support Services – Mateo Lodge
24/7, (650) 368-3178

Provides bilingual outreach support services.

Contra Costa Crisis Center

24/7, (800) 833-2900

NAMI Helpline
(800) 950-6264

National Crisis Hotline
(800) 273-8255 (English)
(888) 628-9454 (Spanish)

Children

Children’s Hospital
24/7, (510) 428-3000, Oakland

Child medical emergency of physical injury / psychiatric. Note: If you think your child may be experiencing a life threatening or severe condition, immediately call 911 or go directly to the nearest emergency room.

Willow Rock Center
24/7, (510) 483-3030, San Leandro

Serves youth ages 12-17 from Alameda County who are in need of acute/crisis mental health services. Willow Rock Center includes a 23-hour crisis stabilization unit and an acute in-patient psychiatric health facility.

Alta Bates Summit Medical Center, Herrick Campus
24/7, (510) 204-4433, Berkeley

A comprehensive and fully integrated psychiatric facility for adolescents ages 12-17. Will need to talk to Alta Bates Campus Emergency Department to get an evaluation and referral to Herrick Campus.

Warmlines in other areas of California and around the United States

NAMI Warmline Directory

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